Privacy Policy

Foam & Resin Surf Hire

Last updated: 18 december 2025

1. Who We Are

Foam & Resin Surf Hire operates a surfboard hire and sales business in Queensland, Australia.

This Privacy Policy explains how we collect, use, disclose, and protect personal information.

2. Personal Information We Collect

We may collect the following information:

  • Name, phone number, and email address
  • Booking, rental, and payment information
  • Delivery or pickup location
  • Communications with us
  • Device, browser, and IP address information
  • Marketing interaction data

Providing personal information is generally required to make a booking or purchase.

3. How We Collect Information

We collect personal information through:

  • Online bookings and checkout systems
  • In-store transactions
  • Website cookies and analytics tools
  • Advertising and marketing platforms

4. Why We Collect Personal Information

We collect and use personal information to:

  • Process bookings and payments
  • Deliver, manage, and recover rental equipment
  • Communicate with customers
  • Send marketing communications (with consent)
  • Improve our website and services
  • Meet legal and regulatory obligations

5. Payments

Payments are processed securely through Stripe and Commonwealth Bank systems.

We do not store full credit or debit card details.

6. Marketing Communications

With your consent, we may send marketing communications by email or SMS.

You may unsubscribe at any time using the unsubscribe link or by contacting us.

7. Cookies & Analytics

We use cookies and similar technologies, including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook & Instagram) Ads

These tools help us understand website usage and improve advertising performance.

8. Disclosure to Third Parties

We may disclose personal information to:

  • Payment processors
  • Booking and IT service providers
  • Marketing and analytics platforms
  • Professional advisers or regulators where required by law

9. Overseas Disclosure

Some service providers may store data overseas. We take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy standards.

10. Data Security & Retention

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

Personal information is retained only for as long as necessary for business or legal purposes.

11. Access & Correction

You may request access to or correction of your personal information by contacting us using the details below.

12. Privacy Complaints

If you have a privacy complaint, please contact us first so we can attempt to resolve it.

If the issue remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

Foam & Resin Surf Hire
📍 60 Hastings St, Noosa Heads QLD 4567
📞 +61 424 985 687